Delivery Information

Delivery Information

 

At Caribbean farmers Shop, our goal is to connect buyers with our registered farmers and agro-processors across the Caribbean. While we provide the platform to facilitate these connections, the management of delivery services is handled directly by the sellers and buyers. Below, we outline the key aspects of the delivery process to ensure clarity and help you understand how your orders will be fulfilled:

1. Delivery Areas

  • Coverage: Our platform enables transactions across all Caribbean islands where our registered farmers and agro-processors are operational. This includes, but is not limited to, islands such as Guyana, Trinidad and Tobago, Barbados, Jamaica, Saint Lucia, Grenada, Saint Vincent and the Grenadines, Antigua and Barbuda, Saint Kitts and Nevis, and Dominica.

  • Availability: The availability of delivery services may vary based on the specific location of both the buyer and the seller. It is important to communicate directly with the seller to confirm delivery options for your specific location.

2. Delivery Timeframes

  • Local Deliveries: For deliveries within the same island, expect your order to be completed and delivered within 3-5 business days. The exact timeframe may vary based on the seller’s logistics and operational processes.

  • Regional Deliveries: When ordering from one island to another, the delivery process generally takes between 7-14 business days. This timeframe includes the time required for inter-island transportation and handling by the chosen delivery service.

3. Shipping Costs

  • Local Shipping: Shipping costs for local deliveries are determined by the seller. These costs are calculated based on various factors such as the weight and size of the product and the delivery location. Shipping costs will be clearly displayed at checkout, and you will be informed of the total charges before confirming your purchase.

  • Regional Shipping: For deliveries between islands, shipping costs are calculated by the seller based on the destination island, product weight, and any additional logistical requirements. These costs will be included in the final amount charged and communicated to you before you complete your order.

4. Delivery Process

  • Order Confirmation: Once you place an order and payment is successfully processed, you will receive an order confirmation email from the seller. This email will provide details regarding your order, including an estimated delivery timeframe and contact information for any further queries.

  • Tracking: After dispatch, the seller will provide you with a tracking number. This number allows you to monitor the progress of your shipment through the delivery service provider’s tracking system. Tracking information will be accessible via the seller’s communication or through the delivery service provider’s website.

  • Delivery Arrangements: The responsibility for arranging delivery lies with the seller. They will coordinate with local delivery services or use their own methods to ensure the timely and safe delivery of your order.

5. Delivery Conditions

  • Delivery Window: Deliveries are typically made during regular business hours. To ensure a smooth delivery process, make sure that someone is available at the delivery address to receive the order.

  • Address Accuracy: It is crucial to provide accurate and complete delivery information, including the full address and contact numbers. Any delays or issues caused by incorrect or incomplete address details are the buyer’s responsibility.

6. Delivery Issues

  • Delayed Deliveries: If your delivery does not arrive within the expected timeframe, please contact the seller directly. They will investigate the delay and work with the delivery service to resolve any issues.

  • Damaged or Incorrect Products: If you receive products that are damaged or not as described, report the issue to the seller within 48 hours of delivery. The seller will work with you to address the problem, which may include arranging a return or a replacement of the product.

7. Returns and Exchanges

  • Return Policy: Returns are governed by the seller’s return policy, which is specified in the product listing. Generally, returns are accepted within 7 days of delivery, provided the products are in their original, unused condition. The seller will provide instructions for returning the item.

  • Exchange Policy: Exchanges are subject to availability and must be requested within 7 days of delivery. Contact the seller directly to initiate an exchange. The seller will provide guidance on how to return the original item and receive a replacement.

8. Special Delivery Requests

  • Custom Orders: For any special delivery requests, such as specific delivery times or custom packaging, please communicate these requirements directly with the seller. Additional charges may apply based on the nature of the request, and the seller will inform you of any extra costs before finalizing the order